Custom-plan purchase policy
This policy explains when an order is accepted, when delivery starts and how order problems are handled.
Payment and acceptance
Custom plans are paid in U.S. dollars through PayPal. A payment alone does not start fulfillment. The order is accepted when the payment and a complete eligible Formspree intake are verified.
Delivery
The plan is sent by email within 24 hours after acceptance, in the language selected in the intake. Delays caused by incomplete information, an unverified transaction or a safety-screen concern pause the delivery window.
If the service cannot be accepted
If Frank Mercado Fit determines before work begins that the service is outside scope or cannot be safely accepted, the customer will be contacted and the payment will be returned using an available method, subject to payment-provider procedures.
After work begins
Because the service is prepared manually for one customer, cancellation after work begins may not be available except where mandatory law requires a remedy. This does not remove rights that legally cannot be waived.
Delivery or charge problems
Report a missing email, wrong language, duplicate charge or unusable file promptly to frankmercadopeerez@gmail.com with the payer email and PayPal transaction ID. Do not send card numbers or passwords. Verified delivery problems will be corrected.
Free guide
ShiftStarter remains a separate free download delivered through Payhip and has no purchase price.